Program Director

Responsible for coordinating, maintaining, and enhancing the agency’s Interview and Advocacy Services Programs. Duties and responsibilities include oversight and/or provision of triage, intakes, advocacy/case management, forensic interviews, and other related services. The Program Director answers to the Executive Director and supervises interviewers, advocates, and the advocate aide.

PRIMARY DUTIES AND RESPONSIBILITIES:
Program Management
 Oversee daily operations of the interview and advocacy programs.
 Establish program goals and objectives.
 Monitor compliance and performance measures.
 Oversee evaluation including data collection, survey analysis, generation of statistics, and case tracking.
 Produce program reports/narratives for funders and partners.
 Assist with the preparation of grant proposals.
 Monitor case flow to ensure comprehensive, coordinated response and seamless service delivery.
 Devise related policies, procedures, and forms in concurrence with Executive Director.
Personnel Management
 Supervise program staff and contract personnel.
 Ensure adherence to protocols and procedures.
 Screen, select and supervise interns and volunteers
 Hire, train, and release personnel in concurrence with Executive Director.
 Maintain personnel records and carry out established personnel policies.
Direct Services
 Provide advocacy/information and referral services.
 Provide on-call triage and advocacy services for emergency after-hours and weekend referrals.
 Provide forensic interviews as needed.
 Respond to telephone inquiries and crisis calls.
 Conduct intakes and schedule services.
 Maintain client files.
Community Collaboration
 Represent the agency in the community, including at professional collaborative meetings.
 Maintain positive working relationships with partnering agencies and facility users.
 Engage new partners and community stakeholders as appropriate.
Training
 Develop and execute and annual Professional Development Plan for personnel.
 Provide education and training to volunteers and interns.
 Remain current with child abuse issues, crisis intervention methodologies, and advocacy issues.
 Attend related conferences and trainings.
Other Duties as Assigned

HIRING STANDARDS
 Master’s Degree in Social Work, Counseling or other related field from an accredited college or
university, or combination of education and experience.
 Five years of experience in human services, preferably in the area of child abuse, crisis counseling, or
other relevant field.
 Familiarity with the Child Advocacy Center model.
 Two years of supervisory experience, preferably in social services.
 Excellent program management, leadership, and team building skills.
 Effective communication (both written and oral) and problem-solving abilities.
 Experience in community collaboration, preferably with law enforcement and/or child welfare agencies.
 Possess (or obtain) a class 1 fingerprint clearance card and pass the DCS child abuse registry screening.
Basic Training (may be completed after hire):
 Basic and Advanced Forensic Interviewing
 Advocacy Training
 Mandated reporter training
 NCA trak; Various grant reporting systems
On-going Training:
 At least 16 hours of ongoing child maltreatment and supervisory training that meets NCA standards each
year.

To apply, please call (520) 724-6600 and ask for Marie Fordney, Executive Director. This position is open until filled. The first applicant screening and interviews are planned for mid-August.

Any offer of employment is contingent upon successful completion of new hire screenings, including
background checks, drug testing, and professional reference checks.

 

Receptionist/Data Entry Clerk

SALARY RANGE: ​$12-$15/hourly ($24,960 – $32,000)
FTE STATUS:​ Full-Time (32 hours or greater); Benefits-eligible; Non-Exempt

Reporting to the Executive Director, this position is responsible for reception, intake and scheduling, and administrative and clerical support for the Southern Arizona Children’s Advocacy Center (“The Center”). This position is also responsible for entering accounts receivable and accounts payable data into Quickbooks. This position provides the first impression of the organization and therefore requires a high level of customer service in working with coworkers and partners, as well as interacting with children and their families to ensure their comfort and safety.

PRIMARY DUTIES AND RESPONSIBILITIES:

Responsible for reception and customer service including:
● Answer telephone inquiries and transfer calls to the appropriate staff member;
● Complete intakes and schedule forensic interviews and medical exams;
● Greet clients in a warm and friendly manner, obtaining necessary information and
documenting identification for all adults;
● Maintain a clean, safe, and welcoming environment throughout The Center, calling in
maintenance staff as needed;
● Respond cheerfully to all reasonable requests for support made by staff;
● Interact positively with partner staff, offering support and demonstrating a desire on the
part of The Center to exceed their expectations.
Responsible for the day-to-day accounts receivable/payable data entry including:
● Enter data from incoming bills into Quickbooks, maintaining a high level of accuracy;
● Obtain necessary approvals for payment on each incoming bill;
● Generate checks and mail them out to ensure bills are paid in a timely manner;
● Enter data from incoming payments into Quickbooks, ensuring each is credited to the
appropriate funder or donor;
● Prepare the weekly bank deposit, and mark payments as “deposited” in Quickbooks to
ensure accurate financial reports can be generated.

Responsible for clerical and administrative support including:
● Maintain inventory of office supplies and order additional supplies as needed;
● Prepare outgoing mail for pickup, and deliver to the post office when urgent;
● Deliver incoming mail, including ensuring packages are delivered to the recipient in a
timely manner;
● Prepare letters to donors or potential donors, working collaboratively with the Fund
Development Coordinator;
● Assist with meeting schedules for internal staff, including monthly All Staff meetings and
team meetings;
● Assist partners with the reservation and use of the Large Conference Room, including
assistance with set-up of the audio visual equipment.
Other duties as assigned.

QUALIFICATIONS:
● High school degree required, with some college or technical schooling preferred.
● Four years of experience performing secretarial or administrative tasks, which
demonstrate the required knowledge and skills including two years experience providing
overall support and coordination for a department, specialized program or small business.
● Experience working with Windows based software packages, including Excel, Word and
Access. Ability to pass a fingerprint and criminal background check.
SPECIAL ABILITIES AND KNOWLEDGE:
● Ability to follow directions
● Excellent customer service skills
● Ability to ask questions without prying
● Accuracy with data entry
● Bilingual English/Spanish
● Experience with Quickbooks or accounting/banking preferred

To apply, please fill out the job application (download here) and hand deliver to 2329 E. Ajo Way 85713. This position is open until filled. 

Any offer of employment is contingent upon successful completion of new hire screenings, including
background checks, drug testing, and professional reference checks.