Program Director

Responsible for coordinating, maintaining, and enhancing the agency’s Interview and Advocacy Services Programs. Duties and responsibilities include oversight and/or provision of triage, intakes, advocacy/case management, forensic interviews, and other related services. The Program Director answers to the Executive Director and supervises interviewers, advocates, and the advocate aide.

Program Management
 Oversee daily operations of the interview and advocacy programs.
 Establish program goals and objectives.
 Monitor compliance and performance measures.
 Oversee evaluation including data collection, survey analysis, generation of statistics, and case tracking.
 Produce program reports/narratives for funders and partners.
 Assist with the preparation of grant proposals.
 Monitor case flow to ensure comprehensive, coordinated response and seamless service delivery.
 Devise related policies, procedures, and forms in concurrence with Executive Director.
Personnel Management
 Supervise program staff and contract personnel.
 Ensure adherence to protocols and procedures.
 Screen, select and supervise interns and volunteers
 Hire, train, and release personnel in concurrence with Executive Director.
 Maintain personnel records and carry out established personnel policies.
Direct Services
 Provide advocacy/information and referral services.
 Provide on-call triage and advocacy services for emergency after-hours and weekend referrals.
 Provide forensic interviews as needed.
 Respond to telephone inquiries and crisis calls.
 Conduct intakes and schedule services.
 Maintain client files.
Community Collaboration
 Represent the agency in the community, including at professional collaborative meetings.
 Maintain positive working relationships with partnering agencies and facility users.
 Engage new partners and community stakeholders as appropriate.
 Develop and execute and annual Professional Development Plan for personnel.
 Provide education and training to volunteers and interns.
 Remain current with child abuse issues, crisis intervention methodologies, and advocacy issues.
 Attend related conferences and trainings.
Other Duties as Assigned

 Master’s Degree in Social Work, Counseling or other related field from an accredited college or
university, or combination of education and experience.
 Five years of experience in human services, preferably in the area of child abuse, crisis counseling, or
other relevant field.
 Familiarity with the Child Advocacy Center model.
 Two years of supervisory experience, preferably in social services.
 Excellent program management, leadership, and team building skills.
 Effective communication (both written and oral) and problem-solving abilities.
 Experience in community collaboration, preferably with law enforcement and/or child welfare agencies.
 Possess (or obtain) a class 1 fingerprint clearance card and pass the DCS child abuse registry screening.
Basic Training (may be completed after hire):
 Basic and Advanced Forensic Interviewing
 Advocacy Training
 Mandated reporter training
 NCA trak; Various grant reporting systems
On-going Training:
 At least 16 hours of ongoing child maltreatment and supervisory training that meets NCA standards each

To apply, email a resume and cover letter to This position is open until filled. The first applicant screening and interviews are planned for mid-August.

Any offer of employment is contingent upon successful completion of new hire screenings, including
background checks, drug testing, and professional reference checks.